Included with Every Plan

CareFirst WellBeing^SM

CareFirst WellBeing is your personalized digital connection that offers motivating digital resources accessible anytime, plus specialized programs for extra support, including:

• RealAge: Find out if your healthy habits are truly making an impact by taking the RealAge® health assessment.
• Health coaching: Get one-on-one confidential support to achieve your best possible health. Personal health coaching is provided by registered nurses and trained professionals. You may be invited to participate, or you can enroll in coaching on your own.
• Lifestyle coaching: Helps identify opportunities to improve your health and well-being in your daily life, like stress management, healthy eating and physical activity.
• Disease management: Living with a chronic or complex condition? Get the help you need to better understand your doctor’s recommendations, medications and symptoms.
• Weight management and diabetes prevention programs:¹ Reach a healthier weight and reduce the risk of developing type 2 diabetes through gradual lifestyle changes that become lifelong habits. The following web- and app-based programs can help support your efforts:
• Noom weight management: Noom’s personalized, psychology-based techniques will help you develop and maintain healthy eating patterns and physical activity habits. Gain confidence with practical knowledge to make lasting change—at a pace that’s comfortable for you.
• Noom diabetes prevention program (DPP): If you’re identified as “at-risk” for diabetes, Noom DPP can help lower the risk by providing access to tracking tools, peer support and group interaction, and coaches specially trained in diabetes.
• Noom DPP is the first digital diabetes prevention lifestyle change program recognized by the Centers for Disease Control and Prevention (CDC).
• Eat Right Now: This 12-month program combines neuroscience and mindfulness tools to help you identify eating triggers and ride out cravings to change eating patterns. Get access to short daily video lessons, a dedicated digital coach, weekly live classes and online community support to achieve your best health.
• Eat Right Now has helped past participants lose 5–7% of their body weight and significantly reduce the risk of developing type 2 diabetes.
• Tobacco cessation program: Our voluntary and confidential 21-day program, Craving to Quit, teaches you how to recognize and avoid tobacco cravings and habits. Using the science of behavior change, the program provides the support you need to make quitting easier, including digital coaching, peer-to-peer support and access to daily mindfulness activities and online tools.
• Financial well-being program: Whether you want to stop living paycheck to paycheck, get out of debt, or send a child to college, our financial well-being program, SmartDollar, can help. With engaging videos, expert tips, easy-to-use tools and a step-by-step plan to help you reach your financial goals—you’ll learn how to have better control over your money to make it work harder for you.
• Inspirations—Break free from stress, unwind at the end of the day or ease into a restful night of sleep with meditation, streaming music and videos.

Diabetes Virtual Care Program

For members who need help stabilizing their type 2 diabetes, our national Diabetes Virtual Care Program, powered by Onduo,² offers personalized support, easy-to-use tools and access to certified diabetes educators—all at no cost—through a convenient mobile app.

• Eligible members will be contacted about joining the program.

After you’re registered, you’ll be paired with a care lead and mailed a welcome kit with a connected blood glucose meter and test strips. Supply refills are available at no additional cost. The program provides you with the additional care and support you may need in between your doctor visits.

Text4baby

Get free health tips and information throughout your pregnancy and your baby’s first year through text messages from the National Healthy Mothers, Healthy Babies Coalition on your phone. Text4baby messages are timed to each stage of your pregnancy and the baby’s age throughout their first year.

¹To join Noom or Eat Right Now, members need to meet clinical eligibility criteria through an online assessment. Noom is an app-based program. Eat Right Now is app-based and available on the web.

²This program is administered by Onduo by Verily. Onduo is an independent company that provides certain care management and coordinated clinical care programs for eligible CareFirst members. Onduo does not provide CareFirst BlueCross BlueShield products or services and is solely responsible for the health improvement management services it provides.

Eat Right Now is administered by Sharecare, Inc. and Noom is administered by Noom, Inc., independent companies that provide health improvement management services to CareFirst members. Sharecare, Inc. and Noom do not provide CareFirst BlueCross BlueShield products or services and are solely responsible for the health improvement management services they provide.

Whether you need help managing anger or stress, are struggling with an illness or need to talk to someone, you’re not alone. CareFirst is here to help.

Behavioral Health and Addiction Support

	Behavioral Health Digital Resource Accessed through My Account, the Behavioral Health Digital Resource lets you chat with trained listeners, pursue personalized growth paths, and join a supportive community with moderated discussion boards and chat rooms. Registered users can complete behavioral health assessments, engage with CareFirst care managers and access other tools to help them in their daily lives. This program is free to members; no clinical diagnosis or provider referral is required.
	CloseKnit CloseKnit, our leading virtual care practice, offers an integrated experience between primary and behavioral health care. CloseKnit providers can assess behavioral health needs to help you connect with therapists and psychiatrists.
	Provider Network CareFirst makes it easy to find and access services covered by individual medical plans. You can view real-time provider availability, see cost share up front, schedule appointments online with providers and use our provider directory tool for a broader search.
	Care Navigation A Behavioral Health Care Manager gives you a chance to be heard and can help you find a path forward. This service is available to everyone; call the CareFirst Support Line at 800-245-7013 for assistance. LGBTQ+ members can contact our dedicated gender services specialist at gender.services@carefirst.com for help navigating care and understanding benefits.
	Substance Use Support CareFirst offers 24/7 clinical counseling and direct scheduling (within 48 hours) for adolescents and adults to improve access to substance use disorder treatment. Call the CareFirst Support Line at 800-245-7013 for assistance.

Note: Individual benefits vary. Members should log in to their carefirst.com account to see which programs are available through their health plan.

Get Support Today: If you or someone you know is in crisis, call or text 988 or contact the CareFirst support line at 800-245-7013.

Find a Provider

CareFirst has one of the world’s largest networks of participating providers—over one million. So, whether you’re looking for a primary care physician, a specialist or a care facility, we can help you find one that’s right for you. With our provider directory you can also search by name, location, specialty and other options. You can find participating doctors and facilities outside of the U.S. as well.

24-Hour Nurse Advice Line

Experience registered nurses are available 24 hours a day, 7 days a week, 365 days a year. The nurse will ask a few questions and give you information to help you:

• Decide when to visit your doctor or go to an Urgent Care or ER
• Understand your medications
• Find network doctors and prepare for an appointment
• Learn about preventive care

Call 800-535-9700 anytime, day or night. The Nurse Advice Line provides support and guidance for any non-emergency situation. The service is personal, confidential and available at no cost.

Virtual Care/Telehealth (CloseKnit)

CloseKnit is a virtual-first practice offering 24/7 primary care, urgent care or mental health services through your computer or CloseKnit’s convenient mobile app. CloseKnit also provides psychiatry, lactation and nutrition services.¹

As a CloseKnit primary care patient, you’ll get a dedicated Care Team to help you manage your health, navigate billing and benefits, and coordinate in-person and specialty care. Chats with your Care Team are free—and so is joining.

Please note: You do not need to be a CloseKnit primary care patient to access urgent care services.

Care Management Programs

We offer care management programs and tools designed to improve your health while lowering your overall healthcare costs.

Our comprehensive care model ensures members, especially those with chronic and/or high-cost conditions, are getting the right care from the right provider, in the right place and at the right time. We provide a continuum of care to meet you where you are in your stage of life, health and condition.

Our programs are categorized into five areas:

• Health & Well-Being—a wealth of tools, programs and resources all tailored to help you live a healthier life and address every aspect of your well-being.
• Disease Management—our chronic condition programs support the most high-cost, high-volume members with certain health conditions by helping to manage existing conditions and lower the risk of developing new ones.
• Behavioral Health—our approach to mental health helps members get the care and support they
  need—whether they’re living with a mental health condition or just having a bad day—by providing improved access to providers, education, innovative programs and ongoing support.
• Care Management—we provide access and continuity of care for at-risk populations, promote the safe and timely transfer of patients through various levels of inpatient care until discharge back into the community, and reduce hospital readmissions.
• Clinical Pharmacy—proactive clinical programs and interventions that improve care quality and outcomes and reduce overall pharmacy and medical costs.

¹Services available in 2024.

Treatment Cost Estimator

Our Treatment Cost Estimator shows you what you’ll pay for procedures, doctor’s office visits, lab tests and surgery beforehand, so you can plan ahead and avoid surprises.

• Receive personalized estimates based on your plan
• Compare costs from different doctors and facilities

Log in to My Account to get an estimate.

Blue365 Wellness Discount Program

As a CareFirst member, you can get premier health and wellness deals from leading national and local retailers. Better yet, Blue365 is free to join.

Discount categories include:

• Fitness, including gym memberships
• Nutrition
• Apparel and footwear
• Hearing and vision
• Home and family
• Personal care
• Travel