Included with Every Plan

CareFirst WellBeing^SM

CareFirst WellBeing is your personalized digital connection that offers motivating digital resources accessible anytime. Take the RealAge® health assessment to find out if your healthy habits are truly making an impact, and get extra support—at no cost to you—with specialized programs, including:

• RealAge: Find out if your healthy habits are truly making an impact by taking the RealAge® health assessment.
• Health coaching: Get one-on-one confidential support to achieve your best possible health. Personal health coaching is provided by registered nurses and trained professionals. You may be invited to participate, or you can enroll in coaching on your own.
• Lifestyle coaching: Helps identify opportunities to improve your health and well-being in your daily life, like stress management, healthy eating and physical activity.
• Disease management: Living with a chronic or complex condition? Get the help you need to better understand your doctor’s recommendations, medications and symptoms.
• Weight management and diabetes prevention programs:¹ Reach a healthier weight and reduce the risk of developing type 2 diabetes through gradual lifestyle changes that become lifelong habits. The following web- and app-based programs can help support your efforts:
• Noom weight management: Noom’s personalized, psychology-based techniques will help you develop and maintain healthy eating patterns and physical activity habits. Access tracking tools, peer support and an optional coach, plus gain confidence with practical knowledge to make lasting change—at a pace that's comfortable for you. Plus, new resources like Noom Move —an extensive collection of workouts, and GLP-1 Companion for those on a GLP-1 weight loss medication.
• Eat Right Now: This 12-month program combines neuroscience and mindfulness tools to help you identify eating triggers and ride out cravings to change eating patterns. Get access to short daily video lessons, a dedicated digital coach, weekly live classes and online community support to achieve your best health. Eat Right Now has expanded it's program to include Mindful Eating—for those who want to improve their eating habits and their relationship with food when weight loss is not the end goal.
• Eat Right Now has helped past participants lose 5–7% of their body weight and significantly reduce the risk of developing type 2 diabetes.
• Tobacco cessation program: Our voluntary and confidential 21-day program, Craving to Quit, teaches you how to recognize and avoid tobacco cravings and habits. Using the science of behavior change, the program provides the support you need to make quitting easier, including digital coaching, peer-to-peer support and access to daily mindfulness activities and online tools.
• Financial well-being program: Whether you want to stop living paycheck to paycheck, get out of debt, or send a child to college, our financial well-being program, SmartDollar, can help. With engaging videos, expert tips, easy-to-use tools and a step-by-step plan to help you reach your financial goals—you’ll learn how to have better control over your money to make it work harder for you.
• Meditation, relaxation and more: Break free from stress with mindfulness tools, unwind at the end of the day or ease into a restful night of sleep with meditation, streaming music and videos.

Diabetes Virtual Care Program

For members who need help stabilizing their type 2 diabetes, our Diabetes Virtual Care Program provides personalized support with easy-to-use tools—all at no cost.

• Eligible members will be contacted about joining the program.

Once enrolled, you’ll receive a welcome kit, connected device and testing supplies. You will also have access to certified diabetes educators who can answer questions and help you meet your health goals through a personalized plan.

¹To join Noom or Eat Right Now, members need to meet clinical eligibility criteria through an online assessment. Noom is an app-based program. Eat Right Now is app-based and available on the web.

Eat Right Now is administered by Sharecare, Inc. and Noom is administered by Noom, Inc., independent companies that provide health improvement management services to CareFirst members. Sharecare, Inc. and Noom do not provide CareFirst BlueCross BlueShield products or services and are solely responsible for the health improvement management services they provide.

As a CareFirst member, you have 24/7 access to a range of programs for depression, anxiety, drug or alcohol dependencies and other mental health conditions, including:

Behavioral Health and Addiction Support

	Care Navigation A Behavioral Health Care Manager gives you a chance to be heard and can help you find a path forward. This service is available to everyone; call the CareFirst Support Line at 800-245-7013 for assistance. LGBTQ+ members can contact our dedicated gender services specialist at gender.services@carefirst.com for help navigating care and understanding benefits.
	Provider Network CareFirst makes it easy to find and access services covered by individual medical plans. The directory offers members the ability to search for clinicians by specialty, ZIP code and more.
	CloseKnit CloseKnit, our leading virtual-care practice, offers an integrated experience between primary and behavioral health care. CloseKnit providers can assess behavioral health needs to help you connect with therapists and psychiatrists.
	Substance Use Support CareFirst offers 24/7 clinical counseling and direct scheduling (within 48 hours) for adolescents and adults to improve access to substance use disorder treatment. Call the CareFirst Support Line at 800-245-7013 for assistance.
	Behavioral Health Digital Resource Accessed through My Account, the Behavioral Health Digital Resource lets you chat with trained listeners, pursue personalized growth paths, and join a supportive community with moderated discussion boards and chat rooms. Registered users can complete behavioral health assessments, engage with CareFirst care managers and access other tools to help them in their daily lives. This program is free to members; no clinical diagnosis or provider referral is required.

Get Support Today: If you or someone you know is in crisis, call or text 988 or contact the CareFirst support line at 800-245-7013.

Note: Individual benefits vary. Members should log in to their carefirst.com account to see which programs are available through their health plan.

Global Coverage

With the Blue Cross Blue Shield Global® Core program—incuded with every CareFirst plan—you have access to a worldwide network of providers, hospitals and other healthcare professionals in nearly 200 countries. For more detail, click here.

Find a Provider

CareFirst has one of the world’s largest networks of participating providers—over one million. So, whether you’re looking for a primary care physician, a specialist or a care facility, we can help you find one that’s right for you. With our provider directory, you can also search by name, location, specialty and other options. You can find participating doctors and facilities outside of the U.S. as well.

24-Hour Nurse Advice Line

Experience registered nurses are available 24 hours a day, 7 days a week, 365 days a year. The nurse will ask a few questions and give you information to help you:

• Decide when to visit your doctor or go to a convenience clinic, urgent care center or the emergency room
• Understand your medications
• Find network doctors and prepare for an appointment
• Learn about preventive care

Call 800-535-9700 anytime, day or night. The Nurse Advice Line provides support and guidance for any non-emergency situation. The service is personal, confidential and available at no cost.

CloseKnit Virtual Care

CloseKnit is a virtual-first practice offering 24/7 primary care, urgent care or mental health services through your computer or CloseKnit’s convenient mobile app. CloseKnit also provides psychiatry, lactation and nutrition services.

As a CloseKnit primary care patient, you’ll get a dedicated Care Team to help you manage your health, navigate billing and benefits, and coordinate in-person and specialty care. Chats with your Care Team are free—and so is joining.

Please note: You do not need to be a CloseKnit primary care patient to access urgent care services.

Care Management Programs

Sometimes, we all need a little extra support with our health.

If you’re facing significant health challenges, including cancer, heart failure, diabetes, at-risk pregnancy or a behavioral health condition—our Care Management team can help reduce the frustration of complex care and get you back to your optimal health.

Care Management is a benefit included in your CareFirst plan. When you agree to participate, a care manager will:

• Call you for an initial review of your medical history to identify the factors that may affect your health
• Review your progress and answer any of your questions
• Provide support during your time of need
• Provide you with information and self-care tips related to your condition
• Assist with identifying community resources and support groups available to you
• Work closely with your doctor to coordinate the services you need

Your care manager is a key source of support. They work closely with you to understand your goals and design a plan to take control of your health.

To enroll or learn more, visit carefirst.com/1on1support or call 888-264-8648.

If you call, you will be asked to provide your name, address, phone number, member ID number, and doctor’s name and phone number.

Treatment Cost Estimator

Our Treatment Cost Estimator shows you an estimate of what you’ll pay for procedures, doctor’s office visits, lab tests and surgery beforehand, so you can plan ahead and avoid surprises.

• Receive personalized estimates based on your plan
• Compare costs from different doctors and facilities

Log in to My Account to get an estimate.

Blue365 Wellness Discount Program

As a CareFirst member, you can get premier health and wellness deals from leading national and local retailers. Better yet, Blue365 is free to join.

Discount categories include:

• Fitness, including gym memberships
• Nutrition
• Apparel and footwear
• Hearing and vision
• Home and family
• Personal care
• Travel