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Advocacy service
When you have questions about your health benefits or you’re not feeling your best, CareFirst advocacy service provides personalized assistance to help you make the most of your benefits. You can reach the team 24/7 at 833-960-4025 TTY: 711 for help with all your benefit questions plus extra support:
- Managing health conditions
- Coordinating care needs
- Scheduling appointments
- Finding the right place for care
- Registering for and using CareFirst online tools
- Providing reminders for preventive care
- Connecting you with other USPS benefits
Advocacy services nurses are available Monday-Friday 8 a.m. to 6 p.m. ET to assist with specific healthcare needs like coordinating physical therapy after an injury or connecting you with support programs.