Fact Sheet
In its 83rd year of service, CareFirst, an independent licensee of the Blue Cross and Blue Shield Association, is a not-for-profit healthcare company which, through its affiliates and subsidiaries, offers a comprehensive portfolio of health insurance products and administrative services to 3.4 million individuals and employers in Maryland, the District of Columbia and Northern Virginia. In 2019, CareFirst invested $43 million to improve overall health, and increase the accessibility, affordability, safety and quality of healthcare throughout its market areas.
The CareFirst Organization
- Is the largest health care insurer in the Mid-Atlantic region, serving 3.4 million members.
- Employs approximately 7,500 associates and contractors in Maryland, Washington, D.C. and Northern Virginia
- Operates the nation’s largest Patient-Centered Medical Home (PCMH) program of its kind.
- Serves more than 628,000 members in the Federal Employees Health Benefits Program (FEHBP) – one of the largest FEHBP enrollments in the nation.
- Offers Congressional Employees and their families access to more than 96 percent of hospitals and 95 percent of doctors and specialists across the U.S. – more than any other insurer.
- Nationally recognized for Plan Excellence for providing stellar customer service by being awarded the Excellent Service Experience Profile Award for 23 consecutive years for D.C. FEP members and 16 consecutive years for Maryland FEP members.
- Invested nearly $43 million in 2019 to improve overall health, and increase the accessibility, affordability, safety and quality of health care throughout its market areas.
- Earned recognition in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 and 2021 as one of the World's Most Ethical Companies.
Company Mission
In accordance with the Charter of the nonprofit health service plan, the mission of CareFirst BlueCross BlueShield shall be to:
- Provide affordable and accessible health insurance to the plan’s insured and those persons insured or issued health benefit plans by affiliates or subsidiaries of the plan.
- Assist and support public and private health care initiatives for individuals without health insurance.
- Promote the integration of a health care system that meets the health care needs of all the residents of the jurisdictions in which the nonprofit health system service plan operates.
Financial Results (year end 2019)
The mission of CareFirst BlueCross BlueShield is to provide health benefit services of value to customers across the region comprised of Maryland and the National Capital Area. To fulfill this mission, CareFirst BlueCross BlueShield commits to:
- Revenue: $9.6 billion
- Medical Care Spending: $7.5 billion