Contact Us

Using the numbers below, you can contact CareFirst BlueCross BlueShield's Member Services representatives. Please have your Member ID number ready.

Telephone Services

Telephone Services
To Contact:	Call:	Hours:
Member Services for: All products	410-581-3601 (Baltimore) 800-225-0131 (Outside Baltimore)	Mon – Fri: 7 a.m. to 7 p.m. (Eastern Time) Sat: 9 a.m. to 2 p.m. (Eastern Time)
Nurse Line (FirstHelp)	800-535-9700	24 hours a day 7 days a week
TTY Users: People who are deaf or hard of hearing People who have a speech disability	711 (Maryland) 800-735-2258 (Outside Maryland)	Mon – Fri: 7 a.m. to 7 p.m. (Eastern Time) Sat: 9 a.m. to 2 p.m. (Eastern Time)

Online Services
If you want to:	Go to:
Change Your Primary Care Physician (PCP)	The Find a Doctor page.
Order an ID Card	My Account. If you have registered, you can request a new card by logging in and clicking on "Request an ID Card." If you have not registered, click on the "Register Now" button.
Send Secure E-mail to Member Services	My Account. You must be registered with and logged into My Account to send a secure email. After logging in, click on the Communication Center or New Messages link in the top orange navigation.