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CareFirst.com Brokers & Agents Sales Source Winter 2002
Sales Source

Sales Source is a quarterly publication for the broker and sales community of CareFirst.

 Winter 2002 Please select the article you would like to view

BlueChoice and BluePreferred Awarded Highest NCQA Approval

Our two regional health plans - BlueChoice and BluePreferred - recently received the National Committee of Quality Assurance's (NCQA) highest accreditation. NCQA is a non-profit organization that measures the quality of America's health care.

BluePreferred, among the first Preferred Provider Organizations (PPO) in the nation to seek accreditation, was granted Full accreditation. This is NCQA's highest level of accreditation possible for a PPO. BluePreferred scored 96.9 points (out of a possible 100). A score of at least 80 is required to achieve Full status.

CareFirst BlueChoice, our new regional HMO, received an Excellent accreditation, the highest NCQA accreditation awarded for an HMO. BlueChoice scored 92.9 points (out of a possible 100). A score of 90 is required to achieve Excellent status.

NCQA President Margaret E O'Kane said, "earning Excellent Accreditation reflects a health plan's ability to work with their members and their physicians to improve the quality of clinical care. It shows that they are building the kinds of partnerships that are critical to delivering great care and great service." The accreditations awarded to BluePreferred and BlueChoice will remain effective for the next three years.

"NCQA evaluates how well a health plan manages all parts of its delivery system-physicians, hospitals, and other providers and administrative services-in order to continuously improve health care for its members," said O'Kane.

Their mission is to provide information that enables purchasers and consumers of managed health care to distinguish among plans based on quality, thereby allowing them to make more informed health care purchasing decisions.

NCQA's accreditations are viewed by purchasers, consumers and health plans as an objective measure of the quality of health care services provided by health plans. Because of the competitive nature of the health care market, a NCQA accreditation is vital to the success of CareFirst. Some of our accounts require NCQA accreditation as a condition of doing business with CareFirst.

The standards and performance measures that are utilized in determining a plan's accreditation are:

    • Access and service
    • Qualified providers
    • Staying healthy
    • Getting better
    • Living with illness

 

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