Complementary Services
ESPN also provides a host of complementary services to help improve patient outcomes.
Specialty Pharmacy Coordination
Specialty Pharmacy Coordination provides holistic care to patients with complex and rare conditions. Using real-time pharmacy and medical claims data, electronic health records (EHRs) and specialty pharmacy referrals, nurses can identify members with complex conditions earlier and provide better support in managing their healthcare. This can lead to improved health outcomes and reductions in hospital and ER admissions.
Specialty Connect
Specialty Connect uses the unmatched resources of CVS Health to provide patients with expanded choice in — and greater access to — specialty medications. Members can submit their prescriptions in person, online, by phone or fax. They can also choose to pick their prescription up at their local CVS location or have it delivered to their home, their doctor’s office or another location of their choice.
Specialty Connect gives patients access to 9,900+ CVS locations, including those found in Target stores.
Specialty Expedite
Specialty Expedite is a streamlined onboarding process designed to help enrolled patients get their medications sooner. Onboarding can often be completed in as few as 3 days. And Specialty Expedite’s First Fill Tracker follows a prescription from the moment it’s written until delivery.
Specialty Digital Tools
Our partners at CVS have invested heavily in creating a digital infrastructure that improves engagement and enhances member experience. Their efforts have led to innovations including the CVS Specialty app, Intelligent Medication Management (IMM) and Supply Management Optimization (SMO).
80% of patients opted in on secure messaging through the CVS Specialty app.
Coram Infusion
Coram Infusion Services deliver high-quality infusion therapy services in home-based and outpatient settings to more than 205,000 patients per year. Infusions can be performed in hospitals, ambulatory centers, retail settings and in patients’ homes with the help of specially trained nurses and pharmacists.
Coram Infusion can provide home infusion services to 97% of the U.S. population.